This policy explains what ClearRoute X does with information. It is short because the app was built so that your information never reaches us.
ClearRoute X ("we", "us", "our") is an app for people who service swimming pools. It plans the day's route, helps with water chemistry, and makes service reports and invoices. It is published by the developer of ClearRoute X.
For privacy questions, contact us at support@norfa.fun.
ClearRoute X keeps everything you enter in private storage on your own device. You create and control all of it:
None of this is sent to us. The people whose details you store are your customers, so how you look after that information is your responsibility (see section 9).
Nothing. We do not receive, store or process your information on any server. The app has no accounts, no sign-in, no advertising, no analytics and no tracking, and it contains no third-party software that collects data. It does not read your contacts or your calendar.
The app keeps a small diagnostic log on your device that records technical errors only, never customer details. It stays on your device unless you choose Settings, About, Share diagnostics and send it to us to help fix a problem.
The app asks only when you use the feature that needs it, and works without the permission unless noted.
The app does not use your microphone, contacts, calendar, health data or notifications, and it does not track you across other apps or websites.
Only when you do something that sends it, or in the two cases below that the app does for you.
The app contains no third-party analytics, advertising or tracking services. It relies on features built into your phone that Apple or Google provide, such as the share sheet, Mail, Maps, the camera, the photo picker and address lookup. Those features are governed by Apple's or Google's own terms and privacy policies.
The app is built with open-source software libraries. They run inside the app and do not send information anywhere.
If you use iCloud Backup (iPhone) or Google backup (Android), your phone may include this app's data in the backup it makes of your phone, under Apple's or Google's terms. We do not control it, see it or hold it. It is also what lets you get your data back after losing or replacing your phone, so we suggest keeping it switched on.
Information stays on your device until you delete it. You can delete a customer, a pool, a visit's photos, an invoice draft or a product inside the app. Customers can be archived instead, which keeps their history but takes them off routes and out of billing. Deleting the app removes all of its data from the device.
Because we keep no copy, we cannot restore anything that has been deleted, lost or damaged. Reports and invoices you have already sent stay with the people you sent them to.
If you use ClearRoute X for your work, the people you service have given you their details so that you can serve them. You decide what to keep, and you are responsible for following the privacy and consumer laws that apply to your business, for example telling customers what you keep and why. The app helps: you can find, edit, correct and delete a customer's information at any time.
Take care with gate codes and access notes. The app hides gate codes until you press and hold, but anyone who unlocks your phone can open the app, so use a passcode.
ClearRoute X is a professional tool and is not directed to children. We do not knowingly collect information from anyone, including children.
Privacy laws such as the GDPR, the UK GDPR and the California Consumer Privacy Act give people rights to see, correct, delete and move their personal data. Because we hold no personal data about you, there is nothing for us to give you or delete. Everything the app stores is in your hands and can be edited or deleted inside the app. We do not sell or share personal information, because we never have it.
Your information stays in the app's private storage on your device and is protected by your phone's own security. Use a passcode and keep your phone's software up to date. Because the app never sends your data to a server, there is no server for anyone to break into. A report or invoice is an ordinary file once you share it, so send it only to the people it is meant for.
We do not transfer your information, because we do not receive it. If you use address lookup or maps, Apple or Google process the address text under their own policies, which may involve other countries.
If we change this policy, the new version will be in the app and on our website with a new date at the top. If a change affects what happens to your information, we will say so when you update the app.
Questions about this policy or your privacy: support@norfa.fun.